Privacy Policy

The Revive Lab SA is committed to safeguarding your privacy online. The Revive Lab SA is referred to in this Privacy Policy as “we”, “our” or “us”. It is very important to us that you should be able to use and enjoy our site without having to worry about your privacy. This Privacy Policy is designed to help understand how your personal information will be treated. Please read this Privacy Policy along with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. 

ABOUT PRIVACY POLICY

This Privacy Policy describes the personal information that may be collected and processed by us, what we use your personal information for, when we collect your information, how we might use and disclose your personal information, and the choices you can make about your personal information when you visit or make a purchase from therevivelab.com.

This Privacy Policy applies to our website (however accessed or used) whether via personal computers, mobile devices, or other technology (“Device”) and other interactive features, applications or downloads that are operated by us that are available through this website and contain this Privacy Policy produced and maintained by us (collectively “Site”). By using the Site, you acknowledge that you’ve read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

We will collect personal information when you provide to us, and only to the extent necessary to provide the product or service you requested or to carry out our internal administrative operations.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.

Additionally when you subscribe to us, contact us or create account in our Site, we collect certain information from you, including your name, email address, etc. We refer to this information as “Contact Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and Contact Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use Contact Information to communicate with you and offer you your required service such as responding to queries and complaints; sending you marketing and promotional material; processing and operating your account after acquiring your consent. 

SHARING YOUR PERSONAL INFORMATION

We share information within The Revive Lab SA.

We share your Personal Information with service providers to help us use your Personal Information, as described above. For example, we use Woocommerce to power our online store.

We share information on Social Media. Some of our Sites may include social media links such as Facebook. If you click on any of these links, it may collect your IP Address and record which page you were visiting at the time. Social media may also use cookies so that the feature can function properly. Social media are hosted by third parties. When you’re clicking them, your personal data will be processed by that third-party according to their own privacy policies.

Finally, we don’t and won’t sell your personal information. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DATA TRANSFERS, STORAGE AND PROCESSING 

The Revive Lab SA conducts business throughout South Africa and the personal Information that we collect from you will be transferred to, stored at, or processed in our offices or by third parties carrying out such services on our behalf. We ensure your personal data is protected by requiring all our group companies and service providers to follow the same rules when processing your personal data. By using our Services, the transfer, collection, processing of data will occur as specified in this Privacy Policy, our Terms of Use, and any other terms provided at the time of collection. Whenever your personal information is transferred, stored or processed by us or by third parties carrying out such services on our behalf, we’ll take reasonable steps to safeguard the privacy of your personal information.

DATA SECURITY

The Revive Lab SA is committed to keeping your trust by protecting and securing your personal information. We have in place reasonable commercial standards of technology and operational security to protect all personal information provided to us from misuse, interference, loss, unauthorized access, modification or disclosure. We limit access to personal information to individuals with a business need consistent with the reason the information was provided. 

The Internet is not 100% secure. We cannot promise that your use of our Sites and apps will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. This Site may include links to third-party sites like Facebook or Instagram. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party sites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every site you visit.

We will notify you and any applicable regulator of a data breach where we are legally required to do so.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

THIS SITE IS NOT INTENDED FOR CHILDREN

Our Site is meant for adults. We do not knowingly collect personally identifiable information from children under 16 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 16 has given us information, you can email us at Contact Us.

 UPDATES TO THIS PRIVACY POLICY 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will not change how we handle previously collected information without providing notice. If applicable, we will also obtain your consent. Please check our site periodically for updates.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by visiting: Get in Touch – The Revive Lab SA

A member of our Customer Service team will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


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